Support services are focused on saving resources and providing an optimal outcome during every stage: initial installation, project implementation, everyday use, installment of updates etc.
Support services are provided in both traditional and new methods, depending on the needs and preference of the customer. Thanks to the integrated web technology and the well organized infrastructure, direct and interactive - on line or off line - communication between customer and supporter offers multi-faceted coverage of any particular support need in minimum time.
SUPPORT AND MAINTENANCE SERVICES |
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| New Versions (Updates) |
| Knowledge base access: access to organized information regarding the use of the application, guidelines for the completion of complex tasks, useful comments for better exploitation of the application functionality, etc |
| National HelpLine - Support services over the phone or email and chat |
| Installation & Upgrade support services |
For an organized, smooth and fast customer service, SoftOne has made significant investments in exclusive quality control systems and telecommunications equipment in order to facilitate communication with the Customer Services department by any means and at the same time have access to a centralized view of each installation for proper monitoring and immediate service. Our goal is to support customer installations with constant and monitored quality.
